tag:blogger.com,1999:blog-9193284457263034796.post1878177922458041513..comments2023-09-22T12:12:22.775+01:00Comments on Waterlily: At what point did British Telecom become India Telecom?Nev Wellshttp://www.blogger.com/profile/07047359519459723079noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-9193284457263034796.post-19943121209637198672011-08-14T08:43:02.699+01:002011-08-14T08:43:02.699+01:00I had a difficult experience when I was trying to ...I had a difficult experience when I was trying to cancel our Polish worker' mobile phone contract, he was leaving the UK for good and wanted to pay up in full before he departed for good, the first hurdle was to get a non English speaking person to give permission to an Indian lady for me to speak on his behalf.... Well talk about the computer says NO, I tried to explain that his bank account would be closed so no payments could be made after this week, I was passed on and on and at the 11th hour as I was loosing the will to live, she said yes. <br />The best bit was her last sentence was "Have I handled you enquiry well this morning and sorted out your problem quickly" I nearly fell off the chair laughing.Lisahttps://www.blogger.com/profile/04612874187940845427noreply@blogger.comtag:blogger.com,1999:blog-9193284457263034796.post-27882143915636313822011-08-13T18:47:30.488+01:002011-08-13T18:47:30.488+01:00You don't think they quietly "lose" ...You don't think they quietly "lose" the negative feedback, Adam?Halfiehttps://www.blogger.com/profile/00167481543065324357noreply@blogger.comtag:blogger.com,1999:blog-9193284457263034796.post-34394526670371805972011-08-13T15:34:45.774+01:002011-08-13T15:34:45.774+01:00When I had a similarly frustrating call with India...When I had a similarly frustrating call with Indian Telecom (the guy gave completely duff information -- I knew more about the product than he did), I had a feedback questionnaire by email a couple of days later. I filled it in, leaving them in no doubt what I thought. If everyone did the same, maybe they'd re-think their call centre policy.Adamhttps://www.blogger.com/profile/00797263033136330290noreply@blogger.com